Privacy Policy
Candid8 – Engineering and IT Services (“Candid8,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, candid8.us (the “Website”). By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information from and about users of our Website, including:
1.1 Personal Data
- Name
- Email address
- Phone number
- Company details (if applicable)
1.2 Automatically Collected Data
When you visit our Website, we may collect certain information automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the Website
- Cookies and tracking technologies
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience and analyze usage trends. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use your data for the following purposes:
- To provide and manage our services, including ISP/Internet services, software licensing, hardware equipment, and VoIP business phone systems.
- To process transactions and fulfill orders.
- To communicate with you regarding services, updates, and promotions.
- To enhance user experience and analyze Website performance.
- To comply with legal obligations and protect against fraudulent activities.
3. Legal Basis for Processing (GDPR Compliance)
We process your personal data based on:
- Contractual Necessity: To provide services you requested.
- Legitimate Interests: For business operations, fraud prevention and marketing.
- Legal Compliance: To fulfill regulatory obligations.
- Consent: When required, such as for marketing communications.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share it with:
- Service Providers: Third-party vendors assisting in payment processing, website hosting, and analytics.
- Legal Authorities: When required by law or in response to legal proceedings.
- Business Transfers: In case of a merger, acquisition, or asset sale.
5. Data Security
We implement security measures to protect your personal data, including encryption, secure servers and access controls. However, no online transmission is 100% secure and we encourage users to take precautions when sharing information online.
6. Your Rights (GDPR & CCPA Compliance)
Depending on your location, you may have the following rights:
- Access & Rectification: Request a copy of your data or correct inaccuracies.
- Erasure: Request deletion of your personal data.
- Restriction: Limit processing under certain conditions.
- Data Portability: Receive your data in a structured format.
- Objection: Opt-out of certain processing such as direct marketing.
- Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise your rights, please contact us at info@candid8.us.
7. Data Retention
We retain personal data only for as long as necessary to fulfill business or legal obligations. After that, data is securely deleted or anonymized.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and we encourage users to review their policies.
9. International Data Transfers
If you are accessing our Website from outside the U.S., please note that your data may be transferred to, stored, and processed in the U.S. By using our Website, you consent to such transfers.
10. Children's Privacy
Our Website is not intended for children under 13 and we do not knowingly collect personal data from them.
11. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the updated “Effective Date.”
12. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
📍 Candid8 – Engineering and IT Services
📍 Address: 12337 Jones Rd, Suite 200-25, Houston, TEXAS – 77070
📧Email: info@candid8.us
Effective Date: March 25, 2025